Frequently Asked Questions

 
 
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out.
Q.Do you deliver to other cities?
A.We generally stay within our listed areas however we can consider delivery outside for large orders. Please call or email our office for a current quote.
Q.Does the standard 4 hour rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. K & B Bounce House cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.We accept cash, cash app, and zelle. We also accept Visa, and Mastercard, American Express and Discover with a 4% processing fee.
Q.What if we need to cancel?
A.Deposits are non-refundable unless you need to cancel due to inclement weather scheduled on the date of your event such as a 40%+ chance of rain forecast or temperatures under 50 degrees fahrenheit. Customers must call us prior to delivery or customer pick-up to cancel and receive a refund or rain check. Rain can be scattered so please keep in mind that although it might be raining in your area it can be dry where we are.
Q.Do you require a deposit?
A.Yes on all delivery orders we require a $25 Credit Card deposit in order to guarantee your order, which will be applied to your total.
Q.How big are the jumps?
A.Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the combo units? Any special requirements?
A.Check the requirements listed with each unit. Also, make sure you have at least a 4 ft wide access including gates to the area where it will be set up. The units can weigh up to 375 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will damage the bounce house.
Q.Can we see a copy of your contract and safety rules?
A.Yes. You’ll receive an email confirmation with you order, there you’ll find an attachment with the rental agreement or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation asap. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
 
If you have any other questions, please feel free to call us any time at: (817) 293-6964
 


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